Frequently asked questions

How do I contact customer support?

You can message at any time. You can also select the "chat" icon in the bottom-right of this website. If you have the app already and are logged in, go to the Feed > Settings > Contact Customer Support. If you have the app but are having trouble logging in, look for a "chat" icon in the top-right to get in touch.

Where can I get the app?

You can download the app at or search "Flats or Spikes" in the App Store or Google Play store.

Does the app cost money?

It's free to download the app. As a coach or team organizer you can start a free trial and subscribe to create and maintain your team. You can invite as many people as you'd like to your team and they can join free of charge—as long as you maintain the subscription.

Question or Suggestion? 
We are launching in time for the 2021 season for us all to work together, find our groove, and improve. Connect with us, and we can bring data and science to distance running while we all learn together along the way.

1902 Fox Drive, Suite 3 Champaign, IL, 61820


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Flats or Spikes running family!